📧 Contact

🇬🇧 Please scroll down to ask a question or report a problem.
🇩🇪 Bitte scrollen Sie nach unten, um eine Frage zu stellen oder ein Problem zu melden.
🇫🇷 Veuillez faire défiler la page pour poser une question ou signaler un problème.

🇬🇧 I have been answering several thousand questions every month for years, basically for free. Given the current number of users of the app, this is no longer feasible and therefore I have no choice but to limit support to people who have supported the project or plan to support the project with a purchase or donation. Note that there is a significant chance that you can find a solution to your problem in the list of frequently asked questions.

🇩🇪 Seit Jahren beantworte ich jeden Monat mehrere Tausend Fragen, und das praktisch kostenlos. Angesichts der aktuellen Nutzerzahlen der App ist dies nicht mehr möglich und daher habe ich keine andere Wahl, als den Support auf Personen zu beschränken, die das Projekt unterstützt haben oder beabsichtigen, es durch einen Kauf oder eine Spende zu unterstützen. Beachten Sie, dass die Wahrscheinlichkeit groß ist, dass Sie in der Liste der häufig gestellten Fragen eine Lösung für Ihr Problem finden können.

🇫🇷 Pendant des années, j'ai répondu à plusieurs milliers de questions chaque mois, pratiquement gratuitement. Compte tenu du nombre actuel d'utilisateurs de l'application, ce n'est plus possible et je n'ai donc pas d'autre choix que de limiter le soutien aux personnes qui ont soutenu le projet ou qui ont l'intention de le soutenir par un achat ou un don. Notez qu'il y a de fortes chances que vous trouviez une solution à votre problème dans la liste des questions fréquemment posées.

What is your question about FairEmail?

You can get all the current and future FairEmail pro features (including updates) without Google Play services for the GitHub or F-Droid version by a one time donation of 10 cents or more. If you donate 7 euros or more, you are allowed to activate the pro features on all the devices you personally own, else you are allowed to activate the pro features one time only.

Donation options

Support

Please see this FAQ about restoring Play store purchases.

🇬🇧 I have been answering several thousand questions every month for years, basically for free. Given the current number of users of the app, this is no longer feasible and therefore I have no choice but to limit support to people who have supported the project or plan to support the project with a purchase or donation.

🇩🇪 Seit Jahren beantworte ich jeden Monat mehrere Tausend Fragen, und das praktisch kostenlos. Angesichts der aktuellen Nutzerzahlen der App ist dies nicht mehr möglich und daher habe ich keine andere Wahl, als den Support auf Personen zu beschränken, die das Projekt unterstützt haben oder beabsichtigen, es durch einen Kauf oder eine Spende zu unterstützen.

Pendant des années, j'ai répondu à plusieurs milliers de questions chaque mois, pratiquement gratuitement. Compte tenu du nombre actuel d'utilisateurs de l'application, ce n'est plus possible et je n'ai donc pas d'autre choix que de limiter le soutien aux personnes qui ont soutenu le projet ou qui ont l'intention de le soutenir par un achat ou un don.

Please check for compatibility and the frequently asked questions first.

If you don't see all apps, or perhaps no apps at all, please enable managing system apps in the advanced settings.

If an app doesn't seem to be blocked, please read this FAQ.

The only way to build a firewall on Android is to use the Android VPN service. Unfortunately, only one VPN app can use this service at a time. Note that all filtering is done on the device and there is no VPN server.

Given the number of people using the app and the number of Android apps, it is not possible to provide support for blocking specific apps.

What is your question about NetGuard?

You can get all the current and future NetGuard pro features (including updates) without Google Play services for the GitHub or F-Droid version by a one time donation of 10 cents or more. If you donate 7 euros or more, you are allowed to activate the pro features on all the devices you personally own, else you are allowed to activate the pro features one time only.

Donation options

Support

Please see this FAQ about restoring Play store purchases.

XPrivacyLua is no longer supported as of January 5, 2023.

Please see here why XPrivacyLua is no longer supported.

Please see here about open sourcing the pro companion app.

For unofficial support, you can try this forum thread.

You can get all the current and future XPrivacyLua pro features (including updates) without Google Play services by a one time donation of 10 cents or more. If you donate 7 euros or more, you are allowed to activate the pro features on all the devices you personally own, else you are allowed to activate the pro features one time only.

Donation options

i

⚠ This choice is only for questions about relevant matters not directly related to FairEmail or NetGuard.
⚠ XPrivacyLua is no longer supported as of January 5, 2023. ⚠ There is no support for other apps, on development, and Android in general.
⚠ If you are looking for help because you have been hacked, you should consult a local security expert.

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